If you need to cancel or re-schedule please do so a minimum of 48 hours before, failure to do this will result in 100% charge of the treatments that were booked.
You will not be able to book any future appointments until this fee has been paid.

Please note if you are more than 15 minutes late for your treatment, your appointment will need to be rescheduled and full payment will still be required.

If you are under 15 minutes late, your appointment will be shortened and full payment will still be required.

All gift cards must be used within 3 months of purchase after this your voucher will expire.
Gift cards cannot be refunded or exchanged for cash.
We reserve the right to alter, remove or increase the price of any treatments.

Refunds are not available on services that have been received. If you would like to report an issue, please email laura@thesoulfulfacialist.uk

It is the client’s responsibility to inform us before every treatment of any health conditions, pregnancy, allergies, injuries, operations, medication, or any other health issue. Some treatments may not be recommended for certain conditions.

Product Policy

If you no longer want a product you purchased you must return it within 14 days of purchase as long as the product is unused, unopened, and in its original packaging. A refund will be given by the same method of original payment. You will not be able to get a refund or exchange on any open or used products.

We reserve the right to change our prices at any time and to remove or make changes to our treatment list at any time.
If product or skincare advice has been carried out by us and products are purchased from an alternative provider, we reserve the right to terminate treatment services.

Last updated: September 2026

These Terms & Conditions apply to digital products purchased through The Soulful Facialist / Therapist Education, including the Therapist Branding & Identity Guide and The Therapist Brand Toolkit.

By purchasing a digital product, you agree to these Terms & Conditions.

1. About the product

The Therapist Branding & Identity Guide is a digital educational resource designed to help therapists develop and strengthen their brand identity.

The Guide contains information, guidance, exercises, prompts and practical suggestions relating to areas including brand positioning, brand personality, voice, visual identity, brand consistency and client touchpoints.

The Therapist Brand Toolkit is provided as a bonus and contains editable Canva templates designed to help you apply the principles covered in the Guide.

The products are for educational and informational purposes and are not business, financial, legal or professional advice.

2. Digital delivery

Your purchase provides you with digital access to the product(s) described on the relevant sales page.

The Guide and accompanying Toolkit are supplied electronically. You are responsible for ensuring that you have a suitable device, internet connection and software required to access the files.

Where Canva templates are included, you will need a Canva account to edit them.

If you experience a genuine problem accessing your purchase, please contact me and I will do my best to resolve the issue.

3. Personal and business use

Your purchase gives you a licence to use the Guide and Toolkit for your own business.

You may use the ideas, exercises and guidance to develop your own branding and marketing.

You may not:

• Copy, reproduce or redistribute the Guide or Toolkit for others

• Resell, share or give away the digital files

• Upload the files to a membership site, course platform or other public or private resource for others to access

• Present the Guide or Toolkit as your own work

• Sell or redistribute the Canva templates as templates

• Share your access or downloaded files with other therapists or businesses

The templates are intended to be customised and used as part of your own business branding and content.

4. Intellectual property

All original written content, structure, exercises, templates, graphics and other materials contained within the Guide and Toolkit remain the intellectual property of The Soulful Facialist / Laura Spinola, unless otherwise stated.

Purchasing the product does not transfer ownership of the intellectual property to you.

You are purchasing a licence to use the materials in accordance with these Terms & Conditions.

5. Results disclaimer

The Guide is designed to provide practical education, ideas and guidance based on my experience and knowledge.

However, every therapist, business, audience and market is different.

I cannot guarantee specific results from using the Guide or Toolkit, including increased bookings, clients, followers, income, revenue, business growth or any other particular outcome.

You are responsible for deciding how to apply the information to your own business and circumstances.

6. Canva

Where Canva templates are included, they are provided as an additional resource and are intended to be edited by you for use within your own business.

You are responsible for ensuring that any images, fonts, graphics, elements or other third-party content you add to your Canva designs are appropriately licensed for your intended use.

Canva’s own terms and licensing requirements also apply to your use of the Canva platform and its content.

7. Pricing and payment

The current price of the digital product will be displayed on the relevant sales or checkout page at the time of purchase.

Payment must be made in full at the time of purchase unless otherwise stated.

Any introductory, promotional or launch pricing will be clearly stated at the time it is offered.

8. Cancellation and digital content

If you are purchasing as a consumer, you may have a legal right to cancel an online purchase within 14 days.

However, for digital content supplied immediately, you may be asked at checkout to expressly agree that the digital content can be supplied before the end of the cancellation period and acknowledge that, once supply begins, you lose your statutory right to cancel.

Nothing in these Terms & Conditions affects your statutory consumer rights.

If you experience a problem with the digital product, such as the file being corrupted, inaccessible or materially different from the description provided, please contact me so that I can work with you to resolve the issue. Your statutory rights remain unaffected.

9. Refunds

Because this is a digital product, please contact me as soon as possible if you experience a genuine technical problem accessing your purchase.

Where a digital product is faulty or does not conform to what was described, your statutory consumer rights apply.

Nothing in these Terms & Conditions limits or excludes any legal rights that cannot lawfully be limited or excluded.

10. Changes to the product

I may occasionally update or improve the Guide or Toolkit.

Where appropriate, updates may be made available to customers who have already purchased the product, but I do not guarantee that future updates will always be provided.

11. Limitation of liability

Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.

Subject to your statutory rights, I am not responsible for business decisions you make or for any indirect or consequential loss arising from how you choose to apply the information contained within the Guide or Toolkit.

The Guide is provided as educational guidance, and you remain responsible for your own business decisions and actions.

12. Contact

If you have any questions about your purchase, access to the digital files or these Terms & Conditions, please contact:

The Soulful Facialist / Therapist Education
Laura Spinola
[Insert your business email address]

13. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you under applicable law.